Last Updated: 11/19/2024

Welcome to Bin & Box, LLC (hereinafter “Bin & Box”)! We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, www.BinAndBox.com or utilize our services. By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our site or services.

1. Information We Collect

We collect information to provide and improve our services, personalize your experience, and fulfill legal or business obligations.

a. Information You Provide to Us

When you interact with us, you may voluntarily provide the following:

• Personal Information: Name, email address, phone number, billing/shipping address.
• Service Details: Information related to your moving, storage, or junk removal needs, including delivery/pick-up locations, scheduling preferences, and container size.
• Payment Information: Credit or debit card details, billing address (processed securely through a third-party payment processor).
• Account Information: If you create an account, we collect your username and password.
• Customer Support: Information shared during inquiries, complaints, or service requests.

b. Information Collected Automatically

When you visit our website, we automatically collect certain data through cookies, web beacons, and other tracking technologies:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Time spent on pages, clickstream data, page interactions, and referral URLs.
• Geolocation Data: Approximate location based on your IP address or GPS (if enabled).

c. Information from Third Parties

We may receive information about you from:

• Partners: Such as logistics providers or advertising platforms.
• Publicly Available Sources: Social media platforms or online directories.

2. How We Use Your Information

We use the collected information for the following purposes:

a. To Provide and Manage Services

• Schedule container delivery, pick-up, or junk removal.
• Process orders, payments, and refunds.
• Communicate with you regarding bookings, updates, and customer support.

b. To Improve and Personalize Your Experience

• Understand customer preferences and optimize service delivery.
• Provide tailored recommendations and advertisements.

c. For Marketing and Communication

• Send promotional offers, newsletters, and other marketing content (with your consent).
• Notify you of new services, features, or policy updates.

d. For Legal and Security Purposes

• Detect and prevent fraudulent or unauthorized activities.
• Comply with legal requirements, enforce agreements, or resolve disputes.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with trusted parties:

• Service Providers: Vendors who assist with payment processing, logistics, website hosting, or analytics.
• Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Cookies and Tracking Technologies

Cookies and similar technologies enhance your browsing experience by remembering preferences and tracking user behavior.

a. Types of Cookies We Use

• Essential Cookies: Required for website functionality.
• Performance Cookies: Measure and improve site performance.
• Functional Cookies: Store user preferences.
• Advertising Cookies: Deliver relevant ads and track ad performance.

b. Managing Cookies

You can control cookies through browser settings. Disabling cookies may impact the website’s functionality.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes. Retention periods depend on:

• The type of data collected.
• Our legal or business obligations.

6. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. Security measures include:

• SSL encryption for website data transmission.
• Secure servers with restricted access.
• Regular system monitoring and vulnerability testing.

Despite these measures, no method of transmission or storage is completely secure.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Correct inaccuracies in your information.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Data Portability: Receive a copy of your data in a machine-readable format.
• Opt-Out: Unsubscribe from marketing communications or adjust cookie preferences.

To exercise your rights, contact us at admin@binandbox.com

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Review the privacy policies of any external websites you visit.

9. Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us to delete it promptly.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “Last Updated” date revised.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us:

• Name: Bin & Box, LLC.
• Address: 1410 W. Guadalupe Road, Ste. 102, Gilbert, Arizona 85233
• Phone: 480-520-6969
• Email: admin@binandbox.com

Thank you for trusting Bin & Box with your personal information. We are committed to safeguarding your privacy and delivering exceptional service.